High Performance Communication Tools, Presentation Tips

Why You Should Enter a Room Like a Clown

If you think back to the beginning of your last presentation, you might naturally conjure an image of yourself facing an audience, about to speak your first words.

But can you recall the moments just before that, when you literally walked through the door?

The rich amount of data available to you as you enter a room—and the way you “read” the space and the people within it—can give you an invaluable advantage as a speaker.

By the same token, if you fail to pay close attention in those first moments you cross through the threshold, you put yourself at risk of disconnecting from your audience—and ultimately diminishing the impact of your talk.

When it comes to reading a room, we can learn a lot from the true experts on the subject—medical clowns.

Stand & Deliver Director Jeff Raz, a renowned circus performer whose credits including the lead role in Cirque du Soleil, is the co-founder and artistic director of the Medical Clown Project, which provides therapeutic medical clowning in San Francisco-area hospitals and clinics.

When you’re engaging with patients in a hospital, where “life and death” is not just a metaphor, Jeff says, “reading the room as you enter is absolutely key. You have to sense the energy, ‘take the temperature of the room.’ What sounds are you hearing — is the TV on? Is that beep coming from a monitor? Then there’s the visual information: What are the patient’s injuries? Where is the family? What’s the expression on people’s faces? Are there teddy bears and flowers around, or not? What’s up on the walls?”

“In those milliseconds that you’re reading that room,” says Jeff, “you’re finding ways to calibrate your ‘ramp,’ or introduction. And if you’re not taking in the myriad signals, you’re in danger of establishing a one-way communication instead of a dialogue or, worse, of alienating the patient.”

Jeff offers the example of the Medical Clown Project’s Ben Johnson, who, while working in a hospital recently, approached the room of a teenager. As Johnson and his companion-clown entered the room, they read the boy’s body language — it was cheerless, closed off, even hostile.

But Johnson quickly read the room and noticed the rock n’ roll posters on the walls. So the clowns instantly adjusted their act, introducing themselves as a band auditioning for American Idol, and asking the teenager to evaluate them.

They launched into their comical musical performance and the boy smiled and gave them a huge thumbs-down. “His was fully engaged,” said Jeff, “and by the end of the visit, he was laughing and giving a thumbs up. We checked in with the boy’s father at the end of the day — he said his son was in a good mood for hours, even in the face of numerous medical procedures.”

“In business, we don’t tend to enter the room with that same kind of hyper-awareness and real-time adjustment,” says Jeff.

But by borrowing the mindset of a medical clown — reading and responding to the space and the physical “attitudes” of the people in a room — we can gain important cues about how to meet an audience’s needs and create a memorable, effective engagement.

High Performance Communication Tools, Presentation Tips

Damon Kerby on avoiding Q&A crickets

Your big presentation is going brilliantly. The audience is engaged and inspired: Heads are nodding; eyes are lighting up. As you conclude, the audience erupts in applause. Triumphant and glowing, you now prepare yourself for a spirited question-and-answer session.

“Does anyone have questions?” you say, smiling at the crowd.

You wait. Silence.

“Any questions?” you repeat.

More silence. Someone in the back coughs.

Your triumphant mood is slowly soured by doubt. (Why isn’t anyone asking questions? I thought they were with me.)

Nothing can put a damper on that after-speech glow like a silent Q&A session. But a quiet crowd doesn’t necessarily indicate a lack of interest. Often, they simply need a minute to warm up.

You can help with that. Instead of fearing Q&A silence, prepare for it.

During his 24-year tenure as the head of Saint Mark’s School, Stand & Deliver faculty member Damon Kerby learned valuable lessons about understanding  audiences’ needs. Damon says his meetings with prospective parents were among his most important talks of the year, and when it came time for Q&A, he made sure to have a few questions ready to offer as examples—just in case there were no questions right away.

“The key is to put yourself in their place,” Damon says. “Often, parents came to these meetings with some anxiety—worried they might be judged. And for many of them, the simple act of asking the first question might feel pretty intimidating.”

To prepare for this possibility, Damon always made certain to have a few “idiosyncratic” questions ready to ask himself. He might say, for example, “Here’s a question some of you may have: ‘What are some of the eccentric traditions at Saint Mark’s?’ Let me tell you about a few ….”

Damon says he’d choose slightly unusual questions like this because once he’d primed the pump, the standard questions would inevitably emerge.

So as you prepare your next talk, be sure to plan a few questions to ask yourself. Instead of a source of dread, that silent beat at the beginning of Q&A will become another opportunity to give your audience a gift.

High Performance Communication Tools, Leadership, Presentation Tips

Why a good speaker is like a dinner-party host.

In our work with leaders around the globe, we talk to many people who think of themselves as good speakers. “I’m comfortable talking in front of groups,” they say. “I  just get up there and wing it.”

What we often find with many of these confident speakers is that they are mistaking their own comfort for effective communication. In reality, although they may be perfectly happy to just “think out loud,” their audiences are less than thrilled to listen to them. An improvised speech often lacks clarity and purpose — and this will leave your listeners at best bored, and at worst angry and resentful.

Now, there certainly are rare geniuses who roll out of bed every morning full of brilliant, beautifully formed sentences. Those singular leaders who can just open their mouths and effortlessly bring clarity and insight to others, all day long.

But, statistically speaking, the chances are that you are not one of them.

Which means you need to prepare.

Before you know what you’re going to say, you need to know why you’re saying it.

If you’re in a leadership role, you will touch hundreds of lives every week. In the absence of preparation, you will probably default to talking about what you want to talk about, rather than what the listener needs to hear. If you haven’t stopped to think about the needs of your listeners, your return on investment is probably a fraction of your potential.

Think of it like a dinner party. You wouldn’t invite people over for dinner, wait until they arrive, and then fling open the fridge to see what’s inside. If you’re a good host, you take the time to think about your guests: Who’s coming? What’s the occasion? What kind of menu would be appropriate? You’re not there to just cook a meal – you’re there to provide an experience. You design a structure for the evening – how many courses? What kind of wine? How do you end the evening on a high note, with a fabulous dessert? The secret is in the preparation.

And communication is just the same.

Book Reviews, In The Media, Presentation Tips, Uncategorized

How’s Your Breathing?

One of the best ways to gauge your own state is to check your breath: When you’re inspired, you’re full of breath. (When you’re out of breath, you’re expired).

How are you breathing today? At this very moment? Are you inhaling deeply? Or are you short of breath?

We’re inspired today by the re-launch of the Stand & Deliver web site and the publication of As We Speak.

To mark this moment of inspiration, I thought it would be appropriate to return to the breath. As We Speak is meant to inspire you to achieve breakthroughs in your own leadership and communication. But the book is also about the physiology of inspiration — about how to manage your own emotional and psychological state through control of the breath and body. Here is a short excerpt from the book about breathing. I hope you find it useful — and inspiring.

When we work on voice, we begin with breath. Your voice is carried by your breath. Put one hand on your chest, and one hand on your belly. When you breathe, notice which part pushes out. If, when you inhale, your chest goes out and your belly goes in, you are doing what we call “chest breathing.”

Now practice breathing so that when you inhale, your belly pushes out against your hand as it fills with air. When you do this, a powerful muscle called the diaphragm flexes down, allowing the oxygen to reach the lower capillaries in your lungs. When you breathe out, the diaphragm flexes up, emptying your lungs. This is called abdominal breathing, and it is the type of breathing that professional singers and actors use to support their voice.

When some people get nervous, their chest and throat tightens up like the neck of a balloon. This will impede your airflow. As you breathe, consciously relax your chest and throat. You can drop your volume, speak very quietly, and still have a round, fat sound that is easily heard.

You don’t have to speak louder; you just have to be more generous. Focus on taking in more air and releasing your breath with the sound. The opposite of generous is stingy, and it comes from holding your breath, as if you were keeping the idea to yourself. The tension in your breathing creates tension in the audience. Release your breath fully, and it will carry the idea.